Professional Summary
AWS Certified Cloud Practitioner and CompTIA Security+ certified IT professional with 10+ years of experience in systems analysis, enterprise networking, and infrastructure operations. Proven track record in optimizing network performance, streamlining access control, and leading cross‑functional teams to resolve complex technical issues. Skilled in cloud fundamentals, secure infrastructure management, and multi‑vendor network troubleshooting, with a focus on delivering scalable, resilient, and reliable solutions in fast‑paced environments.
About This Site
Frontend & DNS
- Static site on Amazon S3 served globally through CloudFront (HTTPS via ACM).
- Public DNS with Route 53 (apex ALIAS to CloudFront; optional
wwwredirect). - S3 Intelligent‑Tiering for assets and Server Access Logging.
- Automatic CloudFront invalidations on deploy for zero‑stale rollouts.
Serverless Backend
- API Gateway → Lambda (Python) → DynamoDB for visit tracking and geo stats.
- Rate limiting with usage plans & API keys; CORS locked to site origin.
- CloudWatch for observability.
CI/CD & Security
- GitHub Actions with OIDC to assume a deploy role (no stored AWS keys).
- Least‑privilege IAM; HTTPS enforced end‑to‑end.
- Optional KMS (SSE‑KMS) on logs/artifacts.
UI Features
- Interactive visitor map using Leaflet with clustering and heat overlay.
- Recent visitor list with country flags and ISP icons; total visit count.
Certifications
- AWS Certified Cloud Practitioner — Jul 2025
- CompTIA Security+ (SY0-701) — Jun 2025
Technical Skills
- AWS: S3 (Static Hosting, Intelligent‑Tiering, Server Access Logging), CloudFront (TLS, invalidations), Route 53, ACM, IAM (least‑privilege + OIDC roles), API Gateway (usage plans/rate limiting), Lambda, DynamoDB, CloudWatch, KMS (SSE‑KMS), GitHub Actions OIDC
- Networking: IP/Ethernet, BGP, MPLS, IPVPN, E‑Line, VPLS, VLANs, firewall policy, DNS (BIND)
- Systems: Linux CLI, sysadmin, SNMP monitoring, Netcool, Cacti, SolarWinds, Infinera, Cisco IOS/NX‑OS, JunOS
- Security: Security+; DDoS mitigation (RADware), IAM best practices, secure routing via GRE tunneling
Projects
- Cloud Resume Challenge — S3 + CloudFront resume site; visitor tracker via API Gateway, Lambda (Python), DynamoDB; rate‑limited API; GitHub Actions OIDC deploys.
Experience
- Systems Analyst II — ONEGas (Nov 2021 – Present)
- Proactively monitor and maintain critical business systems, networks, and applications, reducing unplanned downtime and improving operational reliability.
- Troubleshoot and resolve server, network, and application issues in collaboration with local carriers and multi-tier support teams.
- Manage user access via Active Directory group permissions; process access requests, unlock accounts, and reset passwords in accordance with company policy.
- Lead multi-department conference bridges for incident resolution, documenting root causes and remediation steps for knowledge sharing.
- Partner with business units to streamline and update processes, improving efficiency and reducing ticket resolution times.
- Provide advanced technical support and escalation assistance to the Service Desk to enhance first-contact resolution rates. - Lead IP/Ethernet NCC Technician — Zayo (Apr 2016 – Feb 2018)
- Led a team in troubleshooting complex IP and Ethernet circuit issues (E-Line, VPLS, DIA, IP VPN, PDN) across multi-vendor platforms including Juniper, Cisco, Alcatel-Lucent, Ciena, and Nokia.
- Directed escalations to Tier III TAC and vendors, ensuring rapid resolution for high-impact customer incidents.
- Assisted in mitigating DDoS traffic by implementing firewall policies, route adjustments, and GRE tunneling using RADware DefenseFlow and DefensePro.
- Reviewed team troubleshooting efforts, identified skill gaps, and implemented targeted training to improve MTTR and service quality.
- Collaborated with management to implement process improvements and corrective actions to enhance operational efficiency. - IP/Ethernet NCC Technician — Zayo (Nov 2014 – Apr 2016)
- Diagnosed and resolved faults in IP, IP VPN, VPLS, E-Line, and PDN circuits, prioritizing rapid time-to-resolution for customer-impacting issues.
- Performed RFC 2544 throughput testing with field techs and configured NIDs to validate circuit performance.
- Updated BGP import policies and DNS zone files (BIND and third-party DNS) to maintain routing accuracy and network stability.
- Monitored network health via Netcool, Cacti, and other SNMP-based tools to proactively address potential service degradations.
- Provided real-time customer updates, explained troubleshooting steps, and ensured satisfaction upon resolution.
- Provisioned and modified circuit configurations for service changes, customer requests, and outage remediation. - Lead Infrastructure NCC Technician — Zayo (Dec 2012 – Nov 2014)
- Led troubleshooting and repair of dark fiber circuits, meeting strict restoration timelines to minimize customer impact.
- Monitored and responded to environmental alarms, ensuring operational continuity across nationwide network locations.
- Utilized platforms including Infinera, Fujitsu, Nortel, Dantel, Cisco, NetGuardian, JDSU, and SolarWinds to monitor and maintain infrastructure health.
- Assisted team members in resolving escalated issues, providing technical guidance to improve troubleshooting efficiency.
Education
- Bachelor’s in Psychology, Minor in Philosophy — May 2012